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Pyramid Will never put a cap on your usageUnlike the growing trend amongst other providers, Pyramid will never limit your usage of your broadband. We have been working to increase our main feed so that our customers can take advantage of the growing internet technology like online TV, video rentals, streaming media and online gaming. "Capping" is monitoring your usage and when you reach their "cap", you are charged extra if you go over. So if you're looking for an ISP that allows you to use your internet the way you want to, then you've come to the right place. Remote Access softwarePyramid.Net Tech Support is pleased to announce they have added a remote system to help with tech support issues. It’s a simple program that allows Pyramid.Net Tech Support the ability to remotely control a customer’s computer. This is only with the customer's permission and only when the customer initiates the connection. It allows the technician to see what the customer is seeing and fix problems in many cases. Once the technician is finished, the connection is closed and the program removes itself from the customer's computer. This will greatly aid in improving Pyramid.Net's customer support and in many cases replace the need for an on-site visit from a field tech. A Change is in the works: Update 8/16/08The process of changing over of our backbone to a bigger, faster line is underway. The construction for the new line to our facilities has begun with an expected due date of November. We are currently working through the IP address changeover for our customers as well. This involves switching ALL IP addresses over to new numbers. Those who are experienced at setting up your router/computers with your IP information, please email support@pyramid.net or call Todd at 888-6013 and he will assign your new numbers for you and walk you through changing them. For those who are not experienced at doing this on their own, we can set up a visit by our field support. VOIP Systems readyWe have finished the testing on our new VOIP systems and they are now available for our customers. Please go to the "services" tab above and click on VOIP under the menu for more information or contact us at the office for billing/availability for your location. We would like to thank our customers who helped with the testing phase. A Change is in the worksWe are working on a very big change for our network and our clients to include the following...
More details can be read HERE. Internet phones and your DSL-importantThis is a reminder that your DSL services REQUIRE an ATT hardline phone line into your house. Switching over to these new phone systems like Charter, Vonage, Verizon VOIP, and Echelon will terminate the data line needed for your DSL to function. We have seen a growing number of customers lately who have been given incorrect information in order to get you to change your phone service, only to find their DSL connection suddenly terminated. After which it can take weeks to get the circuit rebuilt. So if you are considering ANY change in your phone provider and have a DSL line, please give our tech support a call first to check if it will work with your internet connection. Hi folks, this is Pyramid.Net's brand new look and feel
for our web site. There is a lot of construction going
on so please wear a hard hat.
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116
E. 7th St. Ste. #201 Carson
City, NV 89701 Carson:
775-884-3202